Welcome to Rugsthan (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website [www.rugsthan.com] and the purchase of carpets, rugs, and related products or Products through our online store. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. Eligibility

You must be at least 18 years old to make a purchase on our Website. By using the Website, you represent that you meet this requirement.

2. Products and Pricing

  • We strive to display accurate descriptions and images of our products. However, actual colors and textures may vary due to photography and screen settings.
  • Prices are listed in INR and are subject to change without notice.
  • All prices are inclusive of applicable taxes unless otherwise stated.

3. Order and Payment

  • Orders can be placed via our website 24/7.
  • We accept payments via Razorpay and other supported payment gateways.
  • Order confirmation will be sent to your registered email after successful payment.
  • We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspicion of fraudulent activity.

4. Shipping and Delivery

  • We ship across India. Estimated delivery time is 5-10 business days, depending on your location.
  • Delivery delays may occur due to unforeseen circumstances.
  • We are not responsible for any delays caused by third-party courier services.

5. Returns and Refunds

  • We offer a 7-day return policy on eligible products.
  • Products must be returned in original condition and packaging, unused and undamaged.
  • Refunds (if applicable) will be processed within 7-10 business days after the return is received and approved.
  • Customized or clearance sale items are not eligible for return/refund.

6. Cancellations

  • Orders can be cancelled within 24 hours of placement, provided they have not been shipped.
  • Once shipped, cancellation is not possible; however, you may initiate a return after delivery, subject to our Return Policy.

7. Intellectual Property

All content on the Website, including logos, images, text, and graphics, is our property and protected by copyright laws. Unauthorized use is strictly prohibited.

8. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or website.

9. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.

10. Contact Us

For any queries or concerns, you can reach out to us at:
📧 Email: [support@rugsthan.com]

11. Policy Changes

We may update these Terms from time to time. Changes will be posted on this page with the updated date.