Thank you for shopping with Rugsthan. We are committed to delivering your carpets and rugs in a timely and reliable manner. This Shipping & Delivery Policy outlines the terms and conditions related to product delivery through our website [www.rugsthan.com].

1. Shipping Coverage

We currently ship across India. For international shipping inquiries, please contact us at [support@rugsthan.com].

2. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not shipped or delivered on Sundays or public holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you via email or phone.

3. Delivery Time

  • Estimated delivery time: 5–10 business days, depending on your location.
  • Rural or remote areas may require additional delivery time.
  • Delays may occur due to unforeseen circumstances, logistics issues, or weather conditions. We appreciate your patience in such cases.

4. Shipping Charges

  • Free Shipping is available on all prepaid orders.
  • Any additional charges like octroi, entry taxes, etc., will be borne by the customer where applicable.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS.
  • You can also track your order by logging into your account on our website.

6. Delivery Partners

We work with trusted courier partners like Delhivery, Bluedart, DTDC, and others to ensure safe and prompt delivery.

7. Packaging

  • All rugs and carpets are securely packed to prevent damage during transit.
  • Please do not accept a package if it appears damaged or tampered with. Report it immediately to our support team.

8. Delivery Issues

If you experience any delay, non-delivery, or delivery of a wrong/damaged product:

  • Email us at [support@rugsthan.com] within 24 hours of receiving the order.
  • We’ll resolve the issue or arrange a replacement/refund as per our Return & Refund Policy.

9. Change of Delivery Address

  • Changes in the delivery address must be requested within 12 hours of placing the order by emailing us at [support@rugsthan.com].
  • Address changes after dispatch are not guaranteed and may result in additional charges.

10. Contact Us

If you have any questions or concerns about shipping or delivery, please contact us:

📧 Email: [support@rugsthan.com]