At Rugsthan(“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website [www.rugsthan.com] “Website” and use our services to purchase carpets, rugs, and related products.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, phone number, email address, billing and shipping address.
  • Payment Information: Transaction details via Razorpay or other gateways (Note: we do not store card/bank details directly).
  • Usage Data: IP address, browser type, device information, and pages visited.
  • Communication Data: Any messages, reviews, or feedback you send us.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Send order confirmations, invoices, and shipping updates.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Send promotional emails (you can opt out anytime).
  • Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Payment gateways (like Razorpay) for secure payment processing.
  • Courier partners for delivery of your orders.
  • Legal authorities if required under law or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies to enhance your browsing experience. Cookies help us understand user behavior and improve site functionality. You can disable cookies via your browser settings.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data.
  • Opt out of marketing emails at any time.

To exercise these rights, contact us at [support@rugsthan.com].

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, you can reach us at:

📧 Email: [support@rugsthan.com]