At Rugsthan, we strive to ensure your complete satisfaction with every purchase of our carpets and rugs. Please read our cancellation and refund policy carefully to understand your rights and obligations when shopping with us.

1. Order Cancellation Policy

  • Cancellation Window: You may cancel your order within 24 hours of placing it, provided it has not already been shipped.
  • How to Cancel: To cancel, please contact us immediately via email at [support@rugsthan.com] with your registered email
  • Shipped Orders: Once an order is dispatched, it cannot be cancelled. However, you may initiate a return as per our Return Policy (see below).

2. Return and Refund Eligibility

We accept returns and offer refunds under the following conditions:

✅ Eligible for Return:

  • Defective, damaged, or incorrect products delivered.
  • Product is unused, unwashed, and in its original packaging.
  • Return is initiated within 7 days of delivery.

❌ Not Eligible for Return:

  • Custom-made or personalized rugs/carpets.
  • Clearance or final sale items.
  • Products damaged due to misuse, improper handling, or installation.

3. Return Process

  1. Contact us at [support@rugsthan.com] within 7 days of receiving the product.
  2. Include your order number and photos of the item showing the issue.
  3. Our team will review your request and guide you through the return process.
  4. Approved returns must be securely packed and sent back using a reliable courier service (we will provide the return address).

4. Refund Policy

  • Refunds (for eligible returns or cancellations) will be processed within 7–10 business days after we receive and inspect the returned product.
  • Refunds will be credited to the original mode of payment used during purchase.
  • Shipping charges (if any) are non-refundable unless the return is due to a mistake on our part.

5. Exchange Policy

We do not offer direct exchanges. If you wish to replace a product, please initiate a return and place a new order.

6. Contact Information

If you have any questions about your order, returns, or refunds, please reach out to:

📧 Email: [support@rugsthan.com]
🕒 Working Hours: [e.g., Monday to Saturday, 10 AM – 6 PM]